Klarity Patient Feedback and Review System
This feature aims to provide valuable insights into patient satisfaction and strengthen your online presence through genuine reviews.
It's a system that sends patients a feedback survey after their appointment and prompts them to leave reviews on Reviews.io, Trustpilot or other third p...
Mon, 5 Aug, 2024 at 5:21 PM
No, the review system is not optional. Participation in the feedback and review system is essential to enhance your practice's online presence and patie...
Mon, 5 Aug, 2024 at 5:21 PM
Feedback surveys will be automatically sent to patients after an initial and first follow-up appointment. They will then be prompted to leave a review on ei...
Mon, 5 Aug, 2024 at 5:21 PM
Yes, all feedback and reviews will be visible on your Kiwi web app portal. This will allow you to monitor patient satisfaction, identify areas for improveme...
Mon, 5 Aug, 2024 at 5:22 PM
The system helps improve your online reputation by showcasing positive reviews on your Klarity provider profile. It also provides valuable feedback that can...
Mon, 5 Aug, 2024 at 5:22 PM
No, you should not include any Protected Health Information (PHI) in your review responses to patients. PHI includes any information that can identify a pat...
Mon, 5 Aug, 2024 at 5:24 PM
Here are some guidelines to follow when responding to reviews: Avoid PHI: Do not include any Protected Health Information in your responses. PHI refers to...
Mon, 5 Aug, 2024 at 5:26 PM
Providers are very restricted in what they can say in their review responses due to privacy regulations. They cannot correct a patient's story or provid...
Mon, 5 Aug, 2024 at 5:26 PM
We prioritize patient privacy and ensure that all feedback and reviews are collected and displayed in compliance with privacy regulations. Patients' per...
Mon, 5 Aug, 2024 at 5:27 PM
Negative reviews can provide valuable insights. You can address the feedback constructively inside your portal publicly or privately. Reach out to the patie...
Mon, 5 Aug, 2024 at 5:27 PM