No, you should not include any Protected Health Information (PHI) in your review responses to patients. PHI includes any information that can identify a patient, such as names, medical record numbers, or any specific details about their health condition. Always ensure your responses are general and do not contain any personal or sensitive information to maintain patient privacy and comply with HIPAA regulations.
When responding to patient reviews, focus on addressing the patient's concerns or feedback in a general manner. For example, instead of saying, "I'm sorry to hear about your experience with your treatment for diabetes," you could say, "I'm sorry to hear about your experience. We strive to provide the best care possible and appreciate your feedback. Please contact our office directly so we can address your concerns further."