Indeed, Kiwi primarily serves as a platform to enhance your clinic's online presence and receive contacts from prospective patients. These contacts or "referrals" include patients' names, contact information, and initial inquiries which are sent either in writing or via your clinic's phone line. Your clinic will need to reach out to these prospective patients to gauge whether your services, pricing, and insurance policies are a good match and to schedule appointments.
If you need help managing these patient contacts and appointment bookings, you might want to consider Kiwi's additional service, "Virtual Front Desk". Feel free to book a demo to explore this service further.